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Refund and Return Policy

Returns Policy - Change of mind

We offer 30 days return policy for unopened and unused products due to change of mind. Your returned item must be in new, unopened condition and in its original packaging. Opened items cannot be returned. In order to arrange a return, please contact us through our email sales@massagemat.com.au for more information. As soon as we receive the item it will be verified by our team and, if approved, we will issue a refund.

Unless proof faulty, items such as pillows cannot be returned or exchanged for hygiene and security reasons. Please, read the item description carefully before placing your order.

Refunds and Replacements

 If you unfortunately received a faulty or damaged item, please, send us a video and/or photo on our email sales@massagemat.com.au demonstrating what is wrong with the product so we assist you with it. Depending on the situation we may require you to send us the product back to better evaluate and send you a replacement or refund, as you prefer and if eligible.

The shipping costs will be your responsibility and, if the product is confirmed to be faulty, we will refund the value back to you according to your postage receipt.

We are not responsible for returned items lost on the way to us.

All refunds will be made according to your original payment method and may take between 3-5 business days according with it. If you are not sure that a refund was made, please, check your spam box or contact us for more information.

*Please do not try to fix your item by yourself. Products  that have been open or changed in any way will automatically lose right for refund or replacement.

**All returned items will be tested and, if declared to be in perfect working condition, it will be sent back to you.

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